TERMS & CONDITIONS

Website

The use of this website means that you are agreeing to accept the terms and conditions of use. These terms and conditions can be printed out by selecting print from the file menu of your browser.

“We” and “us” means Jessica Steele Studios Ltd
“You” means the person using the website
The “website” means www.jessicasteelejewellery.co.uk and www.jessicasteelejewellery.com
These terms and conditions apply to the website www.jessicasteelejewellery.co.uk and www.jessicasteelejewellery.com, its contents and products, they do not apply to other websites owned or run by Jessica Steele Studios Ltd.

By using the website you confirm that you are at least 18 years old, or, if you are under 18, that you are accessing the website with the consent of your parent of guardian.

You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without written consent from us. Images or content from this website may be printed out for legitimate use relating to the company.

The images on the site are for informational purposes only and are automatically protected under UK copyright law.

You shall not use the website in any way that will damage it or interrupt its provision. You shall not use the website to transmit or post any computer viruses. We cannot guarantee that the website is free from computer viruses, and you should take your own precautions in this respect.

We will try to make sure that the website is always available. However, this is not always possible, and we are not liable if the website is unavailable.

The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites and cannot make any guarantees about them. We provide these links because we think they might interest you, but we do not monitor or endorse these other websites.

We reserve the right to terminate the website or remove any of the services on it with immediate effect at any time.

Very occasionally information displayed on our site may be incorrect due to system errors. We will of course make every effort to avoid errors but if they do occur we will not honour inaccurate or erroneous prices.

This website uses cookies to store information – please see our privacy policy for further information.

DESIGNS AND COPYRIGHT

All of the designs displayed on www.jessicasteelejewellery.co.uk are the company’s intellectual property and are automatically protected under design right. This means that the use of these designs for any purpose without our written permission would be an infringement of UK Patent Law.

Any infringement of design right or copyright (such as copying by other manufacturers or retailers) would entitle us to take civil action in court with a view to seeking damages.

The term ‘unique’ or ‘unique design’ when applied to a design or product on this website means that the design has at least one difference to any other design on this website. Although we would never copy other people’s work, we cannot be held responsible for copies of our unique designs by other people known or unknown to us.

LIABILITY

Under no circumstances shall Jessica Steele Jewellery Ltd be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages.

PAYMENTS

Our prices may be subject to change without notice.

US Dollar and Euro prices quoted are for informational purposes only and are very approximate. Your credit card company will convert our Sterling prices into your local currency using their own exchange rate at the time of purchase.

BANK TRANSFERS

If you decide to make payment via bank transfer you must accept any bank charges involved. Please ensure your bank does not deduct any fee from the amount transferred.

Our bank will not apply any charges for an international transfer.

PRIVACY POLICY
Jessica Steele Jewellery is committed to protecting your data and to complying with the General Data Protection Regulations (GDPR).

Why do we collect your Person Data?

In accordance with GDPR law we collect personal data for the following reasons:

          • For the fulfilment of a contract – eg the processing of an order
          • With your consent – eg where you have agreed to us using your information
          • Legitimate interests – eg in the interests of us managing our business to provide our customers with the best service.
          • Legal obligations – eg where we are required by law to share information

How do we collect personal data?

We receive information from you when you enquire or complete forms on our website, contact us by phone, email, via social media or face to face in respect of any product or services that we sell.

If you are commissioning bespoke jewellery from us we will record personal information that you voluntarily give to us during the bespoke design and manufacturing process – for example face to face, via email, on the phone or via any live chat system during your design consultation. This information may include your name, email address, postal address, telephone numbers, other contact or delivery details, account details, details of friends or relatives for which your bespoke jewellery is connected. As part of our personal bespoke design service we may collect information about you or whoever you are commissioning the jewellery for, such as interests and style preferences, ring sizes and any physical information needed to complete the design.

If you contact us at any time, we may keep information relating to that conversation.

How do we use your data?

We use your information in the following ways:

            • To answer enquiries and to process orders that you have requested of us, including, but not limited to, the communication with you before and during a commission, the manufacturing and the delivery of your jewellery.
            • To design individual pieces of bespoke jewellery for you or whoever you are commissioning the item for.
            • To carry out any obligation resulting from any contract between you and us.
              If you have provided us with specific marketing consent we may use your contact details after your commission or order has been fulfilled, to occasionally notify you of events, products, services, news and information that we believe may be of interest to you.
            • To help us identify you and your account with us.
            • To keep records of sales, bespoke commissions or other transactions and to carry out internal statistical analysis for the purposes of business forecasting, management information, research and generally developing our business.
            • To reply to any complaint, concern or comment you have raised, both directly to us or via social media or online review site.

If you are unhappy for us to use your data in any of the ways mentioned above please let us know.

How and Where Your Information is Stored

The safekeeping of your personal data is very important to us and we will take all reasonable measures to ensure it is protected in accordance with our terms and conditions and applicable laws.
Your data is stored in the following ways:

            • Electronically on our secure servers
            • In paper format, stored securely in our studio
            • Within our accounting software

Third Parties

We do not sell or give your personal data to third parties for marketing purposes.

If we work with partners or contractors they may have some access to your personal data but only to the extent needed to do their job with us.

Retention Periods

We will keep your personal data for so long as it is needed for the purposes mentioned above.

Your Rights

You have the right to view, edit or remove your personal data. You can notify us via email, on the phone or face to face and request your personal data to be modified or deleted.

We will not contact you for marketing purposes unless you have given us your prior consent. You have the right to ask us not to use your personal data for any purpose, eg for marketing. You can opt in or out of any marketing preferences via our website or by notifying us via email, on the phone or face to face.

We do not use automated individual decision making.
We do not knowingly collect personal data from children under 13.

Further information is available at www.ico.org.uk

DELIVERY & RETURNS

UK Delivery

As a small business our shipping times can vary between 1-3 working days, if you require an item urgently please contact us in advance to ensure your item is sent accordingly.

Free UK shipping on all orders over £100

All items are sent using Royal Mail Special Delivery which is a tracked service that must be signed for.

International Delivery

We ship internationally using Royal Mail or FedEx services. Prices vary depending on destination. Please note that once your order arrives in the country of destination, local guidelines apply and your order may be subject to country taxes and local duties. These taxes and duties are not included in your purchase price and are the responsibility of you, the customer. Please refer to your local FedEx or postal office for rates.

Returns

If you feel you would like to return or exchange your purchase please contact us at info@jessicasteelejewellery.co.uk to arrange your return, we will accept returns within 14 days of receipt.

All returns must be accompanied by a copy of your proof of purchase. Please note that we do not accept liability for returned goods if you do not return them to us using a tracked service.

Please make sure your items are returned in a new and unused condition and in their original packaging in order for me to process an exchange or refund.

Items exempt from refunds unless they are faulty include bespoke commissions or customised items.

ETHICS & SUSTAINABILITY
At Jessica Steele Jewellery we are committed to doing better for people and our planet wherever we can. Here’s just a few of the different ways in which we are striving to do more.
            • All of our material sourcing and production is done in accordance with our strict policies and we always check with suppliers that these principles are met prior to trading – we won’t deal with suppliers who do not adhere to these standards.
            • All our diamonds adhere to the kimberley process and we encourage our customers to reuse their existing diamonds from antique pieces.
            • We have access to some of the best gemstone suppliers around and if you are looking for a gemstone that is fully traceable and ethically sourced we are more than happy to work to your requirements.
            • Where possible, we use packaging that is from a sustainable source, can be recycled, or packaging that is made to be kept (like our luxury wooden boxes). Our bags are eco friendly and made from a recycled cardboard mix and we never use single use plastic products for our displays or packaging. We always ask our customers if they require items packaged so to reduce waste.
Any geographical or origin provenance claims made in respect of gemstones and metal are made in good faith based on written statements from chosen suppliers. We are by no means perfect and we are always looking for new ways to make our practice more ethical, sustainable and environmentally friendly. If you have a suggestion we are happy to listen just let us know here.